Japan’s First Vehicle History Reports Service

Frequently Asked Questions

Free vehicle search

1. Vehicle History Report

How do I receive my vehicle history report?
After purchasing your vehicle history report, you can view your vehicle history report online in one business day. The copy of your vehicle history report will be sent to you by email.
Can I resell CAR VX Vehicle History Report?
No. When you buy a CAR VX Vehicle History Report, you have the right to use the CAR VX report for personal use only. Commercial use, resale or redistribution of CAR VX reports is strictly prohibited. For further details see our TERMS AND CONDITIONS page.
Can I use my CAR VX Vehicle History Report as evidence in a court of law?
Probably not. The purpose of a CAR VX Vehicle History Report is to assist buyers in making informed decisions when purchasing a used car and to allow sellers to demonstrate transparency and build confidence in the buying process. Since we cannot guarantee or certify the accuracy of data listed on the report, it may have very limited value in a court of law.
Where can I learn more about Buyback guarantee?
Learn more about Buyback guarantee including what it is, what it covers and how to take advantage of it on our Buyback guarantee information page.
Can I buy a report if I don't know the vehicle's CHASSIS NUMBER?
No, it is not possible. To run a report you need to provide the correct chassis number.
Can I view a sample report?
Yes, CAR VX has some sample reports for you to review! Take a look at sample reports on our Sample Reports main page, where you can check out the helpful information you'll receive from CAR VX and get guidance on how to read your vehicle history report.
What does the information in my CAR VX Vehicle History Report mean?
We recommend taking a look at some of our sample vehicle history reports. Each section is broken down for you in detail, with explanations on what the symbols mean and how to interpret some of the language used on the report. Please visit our main Sample Reports page for more information.
What type of information does CAR VX provide?
CAR VX provides information about the vehicle's title, registration and usage history. Each report displays the results of our comprehensive search for salvage or junk vehicles; damage from hail, flood or fire; mileage discrepancies or odometer rollback; and gray market vehicles. CAR VX also looks for vehicles designated as rentals, taxis or fleet usage; abandoned or forfeited vehicles; records of theft; manufacturer recalls and vehicle safety grade information. CAR VX reports on accident damage when that information is provided to it. CAR VX does NOT provide the names of or information pertaining to a vehicle's previous owner(s). CAR VX may not provide information on every accident in which a vehicle may have been involved.
Where does CAR VX's history information come from?
Information provided in a CAR VX Vehicle History Report comes from various data sources. These include: Japan`s Ministry of Land, Infrastructure, Transport and Tourism (MLIT), car manufacturers, used car auctions, salvage car auctions, insurance companies, auto dealers, inspection sites and several state agencies.
What does "no history found" indicate?
"No Records Found" indicates that CAR VX found no information in that category at that particular point in time. This could mean that we have not yet received that data or it could be an indication of a problem-free condition. Vehicles that most often show up as "No Records Found" are newer, so we may not yet have received any information for that vehicle.
My vehicle was manufactured for non-Japanese market. Can I get a report for it?
No. CAR VX only reports on vehicles manufactured for Japanese market.

2. Vehicle Chassis Number

What is a chassis number?
Chassis number is the unique identifier for every car built in Japan. Japanese carmakers do not use a Vehicle Identification Number as is common in the United States and elsewhere. Instead, Japan uses a Chassis (Frame) Number — nine to twelve alphanumeric characters identifying model and serial number. For example, Frame Number SV30-0169266 breaks down as "V30" identifying the model as Toyota Camry/Vista x30; "S" identifying the engine (4S-FE), and "0169266" being the serial number of the vehicle. Vehicle make is not identified but slight number variations can identify the carmaker, i.e. Toyota usually uses seven digits for its serial numbers while Nissan uses six.
Where can I find the chassis number?
You can find the chassis number of a vehicle in a number of places on a car, but most commonly on the body of the car next to the driver’s seat when the driver's door is open. Sometimes it is actually on the inside of the driver’s door. On some vehicles, the chassis number is also placed on the engine, hood, and other parts. It also appears on the car registration, insurance policies, service records and police reports for the vehicle. You can find some useful guidance in the "Chassis number" section.

3. My CAR VX Account

What can I do if I can`t login?
To log in successfully you have to allow cookies. Please check that you have entered your password correctly and be aware that the password is case sensitive. If this doesn’t help you, please contact our customer support.
What can I do if I forgot my password?
If you click on the link "forgot password" under login form and enter your e-mail address, we will send you instructions how to reset your password.
When do I get an account?
Whenever you purchase either a report, you will need to log in on the website to view or order your reports. First step is to log in through the upper, right-hand side of the website using your email and password. Then you can perform a chassis number check and order new CAR VX Vehicle History Reports or view the reports you already ordered within 30 days of your purchase.
Where can I change my data?
If you are logged, under "My Account" personal data area. Here you can change your personal data or create a new password.
Where do I find "My account"?
After you have logged in, you will find the "My Account" link on the upper right-hand side of the page.
How to become a certified dealer?
You can find all necessary information in the "Become a dealer" section.

4. Payment & Customer Support

How can I pay for it?
You can pay via credit card (Visa, Master Card, American Express) or with a PayPal account.
How do I contact CAR VX customer service?
Simply send an email to contact@carvx.jp or use the contact form. We will get back to you during the next two business days.
What does a CAR VX Vehicle History Report cost?
JPY 3,500